If the pulling is done parallel to the floor with constant velocity, then the box is in equilibrium. In particular, the weight and normal force cancel, so that
<em>n</em> = 38 N
The friction force is proportional to the normal force by a factor of 0.27, so that
<em>f</em> = 0.27 (38 N) ≈ 10.3 N
and so the answer is D.
