Answer:
A. empathy
Explanation:
Emotional intelligence can be defined as the cognitive ability of an individual or person to be able to recognize his or her emotions, have an understanding of the message being conveyed and knowing how these emotions affect the people around him or her.
Basically, there are five (5) main characteristics or features of emotional intelligence and these are;
I. Motivation.
II. Self-awareness.
III. Empathy.
IV. Self-regulation.
V. Social skills.
Empathy simply means putting yourself in a person's position, depicting how you will feel if you were in his or her situation. Also, empathy depicts getting the perspective of a thing through another person's lens, eyes or ears.
There are three (3) main types of empathy and these includes;
I. Basic (interchangeable empathy).
II. Additive empathy.
III. Subtractive empathy.
Hence, empathy is a trait healthcare providers display when they value patients’ feelings and take the time to listen to and understand patients. This trait is essential and should be possessed by all healthcare workers to enable them provide an unwavering, satisfactory and excellent healthcare services to patients at all times.
