Question

What should Miguel do first and why? What type of healthcare professional will respond to the call?

Answer 1

Answer:

1. Miguel should hand the phone over to a medical personnel.
2. A nurse or a physician will respond to the call

Explanation:

From chapter 2 of the book: Medical Assisting: Administrative Skills, Miguel Perez is an administrative assistant. The duties of an administrative assistant in an healthcare professional setting range from performing medical clerical services like keeping patient's files organized, scheduling appointments and answering calls.

So, when a patient has medical concerns and calls the doctor's office, Miguel should answer the phone, know the patient's concerns, put the patient on hold and hand the phone over to a medical personnel - either a nurse or a physician. This is because Miguel is not a trained healthcare professional and cannot offer medical advice or assistance.