The true answer is: It's conserved because the total number of H atoms on each side is 12.
the first two answer is wrong because it's conserved not as mentioned, It's not conserved.
and the last one also wrong because the total number of O atoms are equal at the two sides but not equal 2.
B, because water is changing its state from solid to liquid (it's fusion in portuguese, don't know in english), so while it's changing, water has 2 states at the same time.
Some elements have isotopes which have a different number of neutrons, and this means they have different masses.