Answer:
Her error was that she did not subtract 12 from 8 correctly
Explanation:
Jackie did 8-12 instead of 12-8
Efficiency is calculated through dividing the actual mechanical advantage by the hypothetical mechanical advantage:
- the actual mechanical advantage is 9J because that's how much work the light bulb doing
- the hypo. mechanical advantage is 100J. Ideally, in a perfect world, the light bulb can convert 100J input into 100J output, but do to resistance and other factors it is not possible.

change the decimal to a percentage:

the light bulb had 9% efficiency
55 Kg has a weight of 55x9.8= 539 N
That is equal to the Normal force.
The static friction = 0.19 x 539 = 102.4 N