Question

Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object? Choose 2 answers

Answer 1

Answer:

Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object?

Choose 2 answers

A. My Case Teams

B. Roles

C. Public Groups

D. Queue

Correct answer is option A and D

A) My case teams &

D) Queue

Explanation:

Since a case team was implemented to allow multiple support representatives manage the case, the two filter by owner options the user will see are; my case teams and queue.

Queue entails choosing a specific case queue to look at for your view. Which in this case the user will see because the case isn't handled by one person.

In my case teams, cases are filtered to look at only cases where you’re on the case team.