Answer:
downward
Explanation:
There are two forces acting on the passenger on the elevator:
- The upward normal force, R
- The weight of the passenger, W
Therefore we can write Newton's second law as

where a is the acceleration of the passenger and m its mass. Here we took upward as positive direction, so that R is positive.
The mass of the passenger can also be written as

where g = 9.8 m/s^2 is the acceleration of gravity.
So the equation becomes

And solving for a, we find the acceleration:

and the negative sign means the direction is downward.